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How long does it take to register for online training?
Registration can be done almost instantly. Simply contact our office for a registration form and checklist, fill in and fax/email to our office. Usernames and passwords are set up for each employee and emailed to you. The training courses can then be accessed.
Can I pick and choose which courses I want to take?
Yes, you can choose which courses you wish to take. Take a look at our online catalogue to view a complete list of course offerings and course descriptions.
How can I prove that I have completed a training course?
Employee status reports are available on-demand providing information including completed/not completed courses, test scores, total time spent on training and incorrectly answered questions.
Do I receive a certificate after I complete a course?
Yes, certificates are available for most courses. Many certificates can be printed after the course has been completed, others are mailed after completion.
Is there a limit on the number of times I can take a course?
No, courses and course material have unlimited access. This makes it great for review purposes.
Is it possible to download the courses to a hard drive? If so, how is the progress tracked?
Courses cannot be downloaded because the integrity of the scoring would be compromised. Our program provides three critical functions: 1. Training 2. Administration record keeping; 3. Demonstration of due diligence on the part of the employer. A downloaded version would undermine the benefits of items 2 & 3.
What type of end user support is available?
As a web-based product, we maintain the server and deal with all software issues immediately. In the case of user issues, we have support available during regular business hours. We also provide additional email instruction to supervisors so they can explain how the program works to employees.
Is there technical support for setting up the access rights/administrative system and to work with our IT department?
As a web-based product, we maintain the server and deal with all software issues immediately. In the case of user issues, we have support available during regular business hours. We also provide additional email instruction to supervisors so they can explain how the program works to employees.
When I click on “take a test”, nothing happens.
Ensure Internet Explorer is being used. Other internet browsers (e.g. Firefox) will not work properly. Disable any pop-up blockers and network firewalls. See your network administrator for assistance.
The training courses do not load properly.
WSG’s training requires that you have the Macromedia Flash Player installed. Without this plug-in, the training engine will not start. To automatically install the plug-in, click HERE and follow the instructions on the site. Internet Explorer Version 6.0 or newer is required to be used to view training programs. Other versions, or different internet browsers may not load the training programs properly.
How long do I have, to complete my online training?
Once registered, each trainee has up to 1 year to complete their online courses. They can log in and out as many times as necessary to complete the courses.
What are the minimum internet requirements for taking the online courses?
You can view online courses as long as you have a computer with internet connection. High-speed internet is the best and quickest way to take the course. The course will still work with dial-up connection, however, it may take longer to load.
What are the minimum computer requirements for taking the online courses?
Intel Pentium III processor (or equivalent) or newer Windows 2000, Windows XP, Vista, Mac 128 MB RAM Sound Card, 32 MB Video Card Speakers or earphones High speed internet connection for optimal performace
Bill C-45
A Federal Act to amend the Criminal Code of Canada that imposes criminal liability on corporations, organizations and individuals who fail to take reasonable measures to protect employee and public safety.
CPR - Cardiopulmonary Resuscitation
An emergency method of life saving that maintains both oxygen and heart functions during resuscitation.
CTD - Cumulative Trauma Disorder/Musculoskeletal Disorder
Premature wear and tear damage to specific body structures. CTD injuries are mostly caused by low intensity forces applied over a long period of time, with motions repeated over and over by specific muscles and joints.
Due Diligence
Employers shall take all reasonable precautions, under the particular circumstances, to prevent injuries or accidents in the workplace.
EMS - Emergency Medical Service
A branch of medicine that is performed in the field (i.e. the streets, peoples' homes, etc.) by paramedics, emergency medical technicians and certified first aid responders.
First Aid
Emergency care given immediately to an injured person. The purpose of first aid is to minimize injury and future disability. In serious cases, first aid may be necessary to keep the victim alive.
IT Department - Information Technology Department
Consultants, programmers, installers, and other occupations involving computer sciences or communications technology.
JHSC - Joint Health & Safety Committee
An advisory group of worker and management representatives established within a company, as required under the Occupational Health & Safety Act to deal with Health & Safety issues in the workplace.
Lockout - Tagout
Placing locks and/or tags on the energy-isolated device (eg. breaker boxes, control switches, valves, etc.) to prevent use while work is being performed by personnel on the device. Tags indicate that the energy-isolated device must not be operated until the tag is removed by the individual(s) who installed the tag.
MSDS-Material Safety Data Sheets
A Material Safety Data Sheet (MSDS) is a document that contains information on the potential hazards (health, fire, reactivity and environmental) and how to work safely with the chemical product.
Productivity
The amount of production over a given period of time.
SOP - Standard Operating Procedure
A detailed written description of how a particular procedure or method is executed. It is intended to standardize the performance of the procedure.
Vital Signs
Traditional signs of life: heart beat, body temperature, respiration and blood pressure.
WHMIS - Workplace Hazardous Materials Information System
A Canadian system for providing information to workers on the adverse effect of hazardous materials through cautionary labeling, Material Safety Data Sheets (MSDS) and employee training.
